• Refund policy

Refund policy

RETURN & REFUND POLICY

Returns Eligibility

We accept returns under the following conditions:

  • The item is unused, uninstalled, and in its original packaging
  • The return request is made within 7–14 days of delivery
  • Proof of purchase is provided

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or special-order products
  • Installed, used, or damaged items
  • Clearance or discounted products (unless defective)

Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. Returns sent without prior approval may not be accepted.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Items must be securely packaged to avoid damage during return transit.

Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund as applicable.